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Establishing clarity, governance, and enterprise-scale execution

Salesforce Enterprise Services

Enterprises adopt Salesforce to reduce complexity, improve customer engagement, and move faster. Over time, however, the platform often grows without clear ownership, consistent governance, or a shared direction. Teams optimize locally, data fragments, and decisions slow down.

Vericence helps enterprises take control of Salesforce and turn it into a unified, intelligent platform that supports scale, governance, and long-term trust. Salesforce becomes an enterprise asset aligned to business priorities, governed with discipline, and designed to evolve without disruption.

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Salesforce Strategy & Enterprise Alignment

An enterprise deployed Salesforce across sales, service, and digital teams, but leadership never aligned on a single direction. Each function pursued its own priorities, while executives struggled to link Salesforce investments to measurable outcomes. Salesforce expanded, but clarity did not.

Vericence works directly with executive and senior technology leaders to align Salesforce with enterprise strategy. We define how Salesforce supports business priorities across the organization not just within individual teams. We assess the current landscape, establish ownership and governance, design the operating model, and define a clear transformation roadmap. Leaders gain a strategy they can sponsor, measure, and evolve with confidence.

Enterprise Salesforce Transformation & Implementation

An organization invested heavily in Salesforce modernization, yet delivery stalled. Teams built custom solutions to meet short-term needs, integrations multiplied, and release cycles slowed. Each change introduced risk, and innovation became harder instead of easier.

Vericence delivers Salesforce transformations designed for enterprise scale and longevity. We tie business outcomes to phased execution and design architectures that support security, compliance, and global operations. Sales, Service, Experience, and Data Cloud implementations are delivered with a focus on reuse, simplicity, and resilience.

We introduce AI, automation, and intelligent workflows deliberately prioritizing use cases that improve decision quality, operational efficiency, and customer experience while maintaining strong enterprise governance.

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Salesforce Data, AI & Intelligent Experiences

An enterprise collected vast amounts of customer data but struggled to act on it. Insights arrived too late, frontline teams lacked context, and personalization efforts stalled because data lived in disconnected systems.

Vericence enables enterprises to activate Salesforce data and AI capabilities in practical, scalable ways. We unify customer data, enable real-time intelligence, and embed insights directly into business processes. Teams gain timely context, leaders gain better visibility, and the organization makes faster, more informed decisions—without adding operational burden.

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Salesforce Integration & Enterprise Connectivity

The organization positioned Salesforce as the front door for customer engagement, but backend systems told a different story. ERP, billing, identity, and data platforms remained tightly coupled and difficult to change. Every new integration increased cost, complexity, and risk.

Vericence designs and delivers integration architectures that allow Salesforce to operate as part of a broader enterprise ecosystem. We connect Salesforce with ERP and enterprise platforms using modern integration patterns that emphasize reliability, performance, and long-term maintainability. Enterprises gain the flexibility to evolve Salesforce without disrupting critical business processes.

Salesforce Managed Services & Continuous Value

After implementation, Salesforce often shifts from strategic to operational. Teams respond to requests, technical debt accumulates, and confidence in the platform gradually erodes.

Vericence provides managed services focused on sustained enterprise value. We lead release management, provide architectural oversight, continuously optimize the platform, and proactively reduce technical debt. Salesforce remains aligned with evolving business priorities, allowing organizations to move forward without disruption.

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Salesforce Cloud Solutions

Enterprises adopt Salesforce clouds to address specific business needs, but real value emerges when those capabilities operate as one connected platform. Vericence helps organizations design, deliver, and scale Salesforce cloud solutions that align with business strategy, support regulatory realities, and evolve without disruption.

Salesforce Sales Cloud

A global sales organization struggled with inconsistent pipelines, limited forecast accuracy, and fragmented customer data. Leaders lacked confidence in numbers, and sellers spent more time maintaining systems than selling. Vericence helps enterprises use Sales Cloud to drive predictable revenue and disciplined execution. We design sales processes around how teams actually sell, enable accurate forecasting and real-time pipeline visibility, and deliver insights that sales leaders trust. The result is stronger adoption, better decisions, and improved sales performance.                                      

Salesforce Service Cloud

A customer service organization handled growing volumes across channels, but agents lacked context. Disconnected systems slowed resolution and increased operational effort.Vericence enables Service Cloud to operate as a unified customer operations platform. We give agents full context, automate routine work, and support consistent service across channels. Enterprises reduce resolution time, improve customer satisfaction, and operate service organizations with greater efficiency and control.

Experience Cloud

An enterprise launched digital portals for customers and partners, but adoption lagged. Experiences felt disconnected from core systems, and users reverted to manual processes. Vericence designs Experience Cloud solutions that deliver connected, secure, and intuitive digital experiences. We integrate portals tightly with Salesforce and enterprise systems, enabling customers, partner..

Marketing Cloud

Marketing teams invested in automation but struggled to connect campaigns to revenue and customer outcomes. Data gaps limited personalization, and execution moved faster than insight.

Vericence helps enterprises use Marketing Cloud to deliver coordinated, data-driven engagement across the customer lifecycle. We connect marketing execution to unified customer data, enabling personalization, journey orchestration, and performance measurement that aligns marketing with sales and service outcomes.

How We Think About Salesforce

We believe Salesforce delivers its greatest value when it is treated as an enterprise platform, not a collection of disconnected tools. Speed matters, but not at the expense of governance, data integrity, or long-term trust.

Our work sits at the intersection of business strategy, platform architecture, and operational discipline. That is where Salesforce supports sustainable growth—and where enterprises maintain confidence as the platform evolves.