NERC CIP evidence built into delivery
Access, change and test records are produced as part of the work, ready for compliance reviews.
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Energy & Utilities
Powering modern systems for a changing energy landscape
Grid, customer and field service platforms that support the delivery of power, gas and water. From CIS and billing transformations to smart meter data and outage management, we modernize and verify every stage so customers, operators and regulators can depend on the outcome.
Security & OTtesting aligned to NERC CIP and TSA directives
CIS, AMIbilling and meter data testing
Agentic AIfor customer and field operations
What’s changing across the industry
The pressures on energy and utility providers
Every organization we work with is balancing the same pressures.
Rising and shifting demand
Data centers, electrification and distributed energy are changing load forecasts, interconnection queues and grid planning.
Grid modernization at pace
Utilities are adding sensors, automation and distributed energy resources while FERC Order 2222 opens markets to DER aggregations.
Security and reliability scrutiny
NERC CIP obligations, ransomware and extreme weather put grid and OT systems under constant pressure to stay secure and available.
Customer platforms past their prime
Legacy CIS and billing systems slow new rates and programs, and their replacement carries real billing and regulatory risk.
How we help
Serving the full energy and utilities value chain
We understand the challenges in each part of energy and utilities and help through our industry-specific offerings, in addition to the domain-agnostic services that we deliver across the lifecycle.
Investor-owned, public & co-op
Electric & gas utilities
Electric and gas utilities delivering reliable service under regulatory oversight.
What we hear
- NERC CIP obligations and growing OT exposure
- Outage response under storm and wildfire risk
- Rate cases that need clear proof of value
How we help, across the lifecycle
- Advise
- Grid modernization and DER integration roadmapsAI-assisted analysis of load, DER and asset data to sequence investments
- NERC CIP and OT security assessmentsAI-assisted asset inventory and gap mapping against NERC CIP requirements
- Business cases tied to reliability, cost to serve and rate casesSavings modeled from AI analysis of outage, call and billing history
- Build
- Outage management and customer notification integrationsAI-generated outage updates and restoration estimates, reviewed by operators
- Regulatory reporting automationAI-drafted regulatory reports from source data, reviewed by your compliance team
- Modernize
- Integration across CIS, OMS, GIS and work managementAI-generated interface mappings and transformation logic
- Verify
- Performance and storm-load testing for outage and customer systemsAI-built load models from real storm and peak-event traffic
- NERC CIP and OT security control testingAI agents probe access controls and flag gaps against NERC CIP requirements
- Run
- 24x7 monitoring for customer and outage systemsAI detects anomalies before customers or operators notice them
- Storm and peak-event readiness supportAI forecasts of traffic surges to scale systems ahead of storms
Wind, solar, storage & DER
Renewables & distributed energy
Developers, operators and aggregators of renewable generation, storage and distributed energy.
What we hear
- Forecasting variable generation and DER output
- Interconnection and market participation requirements
- Securing remote, connected assets
How we help, across the lifecycle
- Advise
- Grid modernization and DER integration roadmapsAI-assisted analysis of load, DER and asset data to sequence investments
- Build
- Grid, asset and load forecasting analyticsMachine learning models for load, asset health and DER forecasting
- Modernize
- Data platform modernization for grid and customer dataAI-assisted data profiling, cleansing and lineage
- Verify
- AI model validation for forecasting and customer agentsModels and agents tested for accuracy, bias and drift on your own data before release
- Run
- OT and NERC CIP security monitoringAI-assisted detection of unusual OT network and access activity
- AI agent and model monitoring with audit logsAgents and models monitored for accuracy, drift and policy breaches
Upstream, midstream & downstream
Oil & gas
Producers, pipeline operators and refiners running safety-critical operations.
What we hear
- OT security across remote and connected sites
- Field operations spread over large areas
- Legacy applications that are hard to change
How we help, across the lifecycle
- Advise
- OT security assessments aligned to TSA pipeline security directives and API 1164AI-assisted asset inventory and gap mapping against TSA directives and API 1164
- Build
- Field service and mobile workforce appsAI-assisted scheduling and routing of field crews
- Modernize
- Cloud migration of operations and field applicationsAI-assisted code analysis to plan and speed up migration
- DevSecOps pipelines with security built inAI checks on code, dependencies and infrastructure in every pipeline
- Verify
- OT security control testing for pipeline and plant systemsAI agents probe access controls and flag gaps against TSA directives and API 1164
- Run
- Incident response and site reliability engineeringAIOps that correlates alerts and suggests the fix
Water & wastewater
Water utilities
Municipal and regulated water and wastewater utilities.
What we hear
- Aging infrastructure and constrained budgets
- Smart meter rollouts and the data that comes with them
- Accessible, reliable customer service
How we help, across the lifecycle
- Advise
- Data readiness for AMI and meter dataAI-assisted profiling of interval data quality and gaps
- Build
- Field service and mobile workforce appsAI-assisted scheduling and routing of field crews
- AMI and meter data platformsAI-driven detection of meter anomalies, tampering and data gaps
- Modernize
- Meter data management system upgradesAI-assisted checks of VEE rules during upgrades
- Verify
- AMI and meter-to-cash end-to-end testingAI-generated meter read scenarios covering estimates, exceptions and edge cases
- Accessibility testing for customer portals and appsAI-assisted WCAG scans, with specialists confirming every finding
- Run
- 24x7 monitoring for customer and outage systemsAI detects anomalies before customers or operators notice them
Retailers & energy services
Energy retail & services
Energy retailers, community choice aggregators and energy services companies.
What we hear
- Launching new rates and products quickly
- Billing accuracy and customer churn
- Contact center volume during price changes
How we help, across the lifecycle
- Advise
- Use-case prioritization across pricing, billing and customer operationsAI models score each use case on value, risk and data readiness
- CIS and billing modernization strategyAI analysis of rate structures, customizations and interfaces to size the migration
- Build
- Customer portals and self-service appsAI assistants for usage, billing and outage questions, built into the portal
- Agentic AI for billing exceptions and contact centersAI agents that resolve billing exceptions and handle customer calls, with staff handling escalations
- Modernize
- Customer information system (CIS) and billing migrationsAI-assisted extraction of rate and billing rules from legacy code
- Verify
- CIS and billing regression test automationAI-generated regression suites from billing processes, kept current as rules change
- Bill calculation and rate testingAI-generated rate scenarios to test tariffs, riders and edge cases
- Data migration and reconciliation testingAI-driven parallel bill comparison that flags differences between old and new systems
- Run
- Managed operations for CIS and billingAI triage of billing exceptions and automated fixes for known issues
Delivery principles
How we engineer for energy
Built for storm load, not normal days
Outage, customer and field systems are tested at storm-scale demand.
Every rate change checked before the bill run
Parallel bill runs catch rate and billing errors before customers see them.
Grid and field systems joined through standards
CIM-based integration links grid, asset and field service systems.
Operators stay in control of grid AI
Forecasting and grid models advise, and people decide, with every recommendation logged.
Reliability measures as the scoreboard
Engagements report in restoration time, billing exceptions and service measures.
getting started
Start small, prove value, then scale
We recommend starting with an understanding of the current state and then expanding across the lifecycle.
- Start here
Assessment
2 to 4 weeks Pilot
6 to 10 weeksManaged team
3 to 6 monthsExpansion & transformation
Ongoing
Schedule a discovery call
A 60-minute call to scope your assessment. We bring an initial view of quick wins for your landscape.
Let’s build energy systems people can trust
Talk to our energy and utilities engineers about the grid, customer or field system you want to build, modernize or verify next.